On-the-Go Learning: How Mobile Training Empowers Teams
Companies that are looking for ways to weave learning into their daily operations have found that mobile learning has been effective in helping their teams gain time, operate with flexibility, and keep their skills sharp.
Below, we highlight customers who make learning an integrated part of their culture, embracing mobile training as an essential, time-saving tool for their team’s development.
Mobile Learning: Boosting Team Performance
Tackling Time Constraints
Landing themselves in the top 10 of Interplay’s mobile users, Freeman Webb, a property management company based in Nashville, Tennessee, has successfully harnessed the power of on-the-go training to combat industry time constraints and enhance the skills of their workforce.
With a massive portfolio encompassing over 12 million square feet of multifamily, office, and retail property, Freeman Webb understands the demands of the property management industry and the precious nature of time.
The primary challenge they faced was finding time for training amidst the constant demands of their industry, including busy seasons, mandatory recertification, and emergencies. Jeff Hass, the Director of Training and Development at Freeman Webb, embarked on a journey to revitalize their training program, focusing on using Interplay Learning, a valuable field training tool they had underused for years.
The Power of Mobile Training
The introduction of mobile training has created the flexibility necessary to meet training commitments and combat time constraints at Freeman Webb, leading to several team members fully embracing Interplay as a valuable resource.
When techs encounter plumbing or HVAC issues, they conveniently refer to the relevant training module on the fly, gaining insights and solutions to address the challenges they face in the field. Being able to access expert-vetted training materials, whether in the shop while gathering supplies or before and after jobs, provides a practical learning tool.
It allows team members to quickly refresh their knowledge when encountering new or unfamiliar situations, enhancing their preparedness and competence.
The flexibility offered by having accessible training on various devices, such as computers, laptops, iPads, and mobile phones, has been a game-changer for them.
An In-field Sidekick
“In an industry where every minute counts, being able to engage with training materials on their mobile phones has allowed our team members to make the most of even those spare five minutes they might have. This on-demand accessibility empowers them to start and stop the training as their schedule allows.
As more of Freeman Webb’s team members embrace the training, I foresee it gaining even more popularity, becoming the go-to resource for in-field support.
What sets Interplay apart is its unique structure. It’s not just about videos; it combines content with knowledge checks. This multifaceted approach allows our team members to start, stop, and skip to the specific areas they need to focus on, fostering a more personalized and effective learning experience.
We’re witnessing a shift in the exposure and utilization of Interplay. It’s gaining more recognition and engagement than ever before, and Freeman Webb takes pride in the significant mobile usage their maintenance teams enjoy with Interplay, positioning them among the top 10 mobile users on the platform.”
A Path to Career Advancement
Wallick Communities ranks in the top 5 companies using Interplay’s mobile training. Robert, a lead technician on Wallick’s maintenance team, has been with the company for 11 years and is one of Interplay’s top mobile phone users.
Each evening, after his day’s work, you’ll find Robert at his kitchen table, engaged in video courses and knowledge check assessments, all from the convenience of his phone. His goal is to move up the ranks and become a Regional Maintenance Manager, and he sees this study routine as the key to achieving that dream.
With its user-friendly interface, Robert regularly refreshes his skills, boosts his confidence in the field, and works more efficiently. He often encounters troubleshooting problems he can easily solve because he reviewed them the night before while studying.
“One day, I was fixing an oven, and it turned out I had just reviewed appliance maintenance the night before. It helped me learn better ways to deal with the issue than I knew before. I really appreciate that Interplay taught me new techniques that I could use right away.”
With a mobile study tool that he can use from anywhere, Robert has seen a significant improvement in his productivity. He highly recommends it to others in his field as one of the best ways to advance your career.
Maximizing Downtime
Southern Home Services is a merger and acquisition company that owns 25 home service locations across ten states. The scope of logistically training 750-1,000 techs spread across ten states, from Virginia to Missouri to Texas to Florida and everywhere in between, can make physical training almost impossible for one person to do. However, with mobile training, they now have a flexible platform that goes where their team goes. Matt explains,
“We see a lot of engagement from the mobile use of Interplay. Generally speaking, for technicians, you may complete a call, and your next call is not ready for 20 minutes. So now, just 20 minutes of waiting for your next customer to be ready is turned into completing a portion of a course in Interplay. We see that a lot.”
The success stories showcased here underscore the pivotal role of mobile training in effectively addressing the time constraints inherent in their respective fields. Accessing training materials on mobile devices has not only improved problem-solving skills on the job, enhancing company productivity, but has also empowered individuals to use spare moments for continuous skill and career development.
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